Category: FAQ

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What do the numbers on the RK blade mean?

Why does the blade have “1 / 2” on one side and “3 / 4” on the other?

Each blade is designed to deliver up to four comfortable shaves for most users.

  • 1 / 2 side – Use this side for your first and second shaves
  • 3 / 4 side – Flip the blade and use this side for your third and fourth shaves

This simple numbering system makes it easy to remember where you are in the blade’s life.

Why should I flip the blade after two shaves?

Flipping the blade helps you:

  • Maintain consistent shave quality
  • Avoid unknowingly overusing a blade
  • Get the most out of each blade safely and comfortably

It is a practical habit rather than a technical requirement.

How many shaves can I get from one RK blade?

Most users get 3–4 shaves per blade, depending on:

  • Beard coarseness
  • Shave frequency
  • Skin sensitivity
  • Preparation and technique

If you experience tugging, irritation, or reduced smoothness, it is best to replace the blade—regardless of the number.

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How to Choose the Right Shampoo and Conditioner for Colour-Treated Hair

Many salon clients with colour-treated hair are concerned about maintaining their colour vibrancy and hair health. The wrong shampoo or conditioner can cause colour fading, dryness, and damage. Based on our extensive inventory of products specifically designed for colour care, such as the Frosted Grey and Kwik Silver collections, this question addresses a common customer need by guiding them on choosing the right products that suit their hair type and colouring treatment. This draws upon product formulations, key ingredient benefits, and specific features found in our in-salon and retail product documentation.

Selecting the right shampoo and conditioner for colour-treated hair is crucial to maintain your colour’s brilliance, prevent fading, and keep your hair healthy and hydrated. Here are some key guidelines and product recommendations from our salon’s expert collection:

1. Choose Sulfate-Free Formulations: Sulfates can strip natural oils and colour from your hair. Our Pure Envy De-Frizz-It Shampoo and Conditioner and the Brasil Cacau Anti-Frizz Sulphate-Free Shampoo gently cleanse while preserving colour integrity.

2. Use Colour-Specific Products with Toning Pigments: Products like the Frosted Grey Shampoo & Conditioner and Kwik Silver Shampoo & Conditioner contain ash and silver pigments that neutralize unwanted yellow or brassy tones, ideal for blonde, bleached, or gray hair.

3. Look for Hydrating and Protective Ingredients: Ingredients such as keratin, ceramide A2, argan oil, and baobab oil found in products like Lisap Top Care Elixir Care Shining Mask and ICON Spa Conditioner nourish, repair, and protect chemically treated hair from damage.

4. Regular Use of Conditioning and Treatment Masks: Treatments like the Pure Envy Pure Protein Mask or the Bio-Kinetic 12 in 1 Treatment penetrate deeply to repair and strengthen hair, keeping it vibrant and resilient.

5. Avoid Frequent Heat Styling or Use Heat Protection: If using heat styling tools, always protect your hair with sprays like the ICON Straight Up or Lisap Ultimate Straight Fluid which provide thermal protection.

Application Tips:
– Use shampoo every other day or as recommended to avoid over-washing.
– Follow with the matching conditioner, applying mostly to mid-lengths and ends.
– Incorporate a weekly or bi-weekly deep conditioning mask or treatment.

For your convenience, our salon offers a range of products tailored for specific hair types and colour needs. Browse our colour conditioners and colour cleansers online or ask our stylists for personalized recommendations to keep your colour-treated hair healthy, shiny, and beautiful.

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How to Choose the Right Shampoo and Conditioner for My Hair Type?

This question addresses a fundamental concern for salon customers, as choosing the right shampoo and conditioner is crucial for maintaining hair health and achieving the desired styling results. Given that the salon sells a wide range of products catering to various hair types—such as frizzy, colour-treated, fine, curly, and damaged hair—this question enables us to guide customers on product selection using our diverse inventory and expert knowledge from internal documentation. It helps customers avoid the common mistake of using unsuitable products that can damage hair or reduce effectiveness.

Choosing the right shampoo and conditioner begins with understanding your hair type and specific needs. Our salon offers various specialised products tailored to different hair concerns and hair types:

1. For frizzy hair, try products like the Biosense Smooth Shampoo and Conditioner, enriched with Ximenia and Baobab oils, which nourish and smooth hair while being sulfate-free to avoid drying out your hair.
2. If your hair is chemically treated or colour-treated, select gentle, colour-safe options such as Pure Envy Pure Rose Shampoo and Conditioner. These contain moisturising agents and proteins that repair damage, keep hair hydrated, and maintain vibrant colour.
3. For fine or limp hair seeking volume, the Bio-Kinetic Volume Shampoo and Volume Conditioner are excellent choices to add fullness without weighing hair down.
4. Curly or textured hair benefits from tailored treatments like the Lisap Top Care Curly Care Mask and Biosense Curls Conditioner, which soften curls, reduce frizz, and add definition.
5. For hair prone to dryness or damage from heat styling, consider thermal protection treatments such as Pure Envy De-Frizz-It Spray or Lisap Ultimate Straight Fluid to shield hair from heat.

To select the ideal shampoo and conditioner:
– Identify your hair’s primary needs: hydration, smoothing, volume, colour protection, or repair.
– Match these needs with product features: moisture-rich, sulfate-free, colour-safe, keratin-enriched, or volumising formulas.
– Use the products consistently as part of your hair care routine for best results.

For example, suppose you have dry, damaged hair that is also colour-treated. In that case, the Pure Envy line offers a combination including Pure Rose Shampoo and Conditioner to nourish and protect your hair while enhancing colour vibrancy.

Feel free to ask our salon experts for a personalised consultation, and we can recommend the best products from our carefully curated selection available both in-store and online.

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How can I control frizz and achieve smooth hair using Pure Envy products?

Controlling frizz is a common concern for many salon customers, especially those with curly, dry, or weather-exposed hair. Frizz can make hair appear unmanageable and dull. The salon’s product range includes specialized anti-frizz products such as the Pure Envy De-Frizz It Serum, Shampoo, and Conditioner, which are designed specifically to hydrate, smooth, and protect hair. This question was chosen to provide valuable guidance on how to effectively use these highly relevant products to help customers achieve sleek, smooth hair consistently.

To control frizz and achieve smooth, healthy-looking hair, Pure Envy offers a comprehensive set of products designed to nourish, hydrate, and protect your hair from humidity and damage. First, cleanse your hair using the Pure Envy De-Frizz-It Shampoo, which is formulated with gentle, sulphate-free ingredients and advanced technology to create a rich, mild foam that cleanses while reducing frizz and protecting curly, frizzy, or sensitive hair. Follow with Pure Envy De-Frizz-It Conditioner to deeply condition and rebuild hair, leaving it soft, silky, and brilliantly shiny. For styling and finishing, apply the Pure Envy De-Frizz-It Serum on damp or dry hair. This lightweight serum infuses over 60% more moisture, seals the hair cuticle, and contains Vitamin E to enhance shine and protect against humidity, resulting in hair that looks smoother, feels softer, and is easier to manage without greasiness or heaviness. Consistent use of these products in your hair care routine will significantly reduce frizz, boost hair hydration, and provide lasting smoothness. For optimal results, avoid excessive heat styling, and protect your hair with thermal protection sprays like the Pure Envy Straight Up if using heat tools. These products are suitable for all hair types prone to frizz, including treated and natural hair, ensuring you enjoy salon-quality smoothness at home.

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Is a Henson Razor Worth the Investment?

Let’s break down the total cost of owning a Henson Razor versus a Brand Razor over 100 weeks (about 2 years). All prices are in South African Rand (ZAR). The comparison shows that while the Henson has a higher upfront price, it quickly becomes cost-effective over time:

A Few Assumptions to start off with:

  • 1 Blade used per Week
  • Replacement blade cost per week range between R 10.00 – R200.00 for a Brand Razor.
  • Replacement Safety Razor blade cost per week R2.50 for a Henson Razor. (Not an assumption, it is a fact)

100-Week Cost Comparison: Henson vs. Brand Razor

Cost CategoryHenson Razor (100 weeks)Brand Razor (100 weeks)Disposable Razor(100 weeks)
Razor/Handle CostZAR 1400 one-time purchase (premium razor)ZAR 550 for handles and 12 BladesZAR 22 for handles per week
Blades CostZAR 250 for 100 blades (~1 blade/week from a 100-pack)ZAR 2050 for 88 blades (~12 pack of at ZAR 280/pack)Replace very week
Total 2-year CostZAR 1650ZAR 2600 (Calculate your own cost)ZAR 2200 (Calculate your own cost)

In this 100-week scenario, the Henson Razor breaks even to the brand razor setup. The Henson’s double-edge blades are very affordable (ZAR 2.50 per week), whereas the brand cartridge system incurs ongoing higher costs (about ZAR 16.50 per week for blades, plus periodic handle replacements).

Lifetime Cost Implications

Over a lifetime of shaving, the Henson Razor’s one-time investment becomes even more attractive. The razor itself is built to last for years (made of durable metal), so you likely never need to buy another razor. Your only ongoing expense is replacement blades, which are inexpensive. In contrast, with a brand razor, you face repeated expenses: buying new cartridge packs regularly and replacing handles every so often. This means the longer you shave, the more the savings add up in Henson’s favour. In, say, 10 years, a Henson razor owner would have saved a significant amount compared to sticking with disposable cartridge systems. (Henson Total Cost for 10-year ZAR 3,000 and the Top End Multiblade razor will cost you ZAR 14,000)

Conclusion: For online shoppers looking at value, the Henson Razor is worth the investment. Its upfront cost pays off after a couple of months, yielding long-term savings and a premium, durable product. You’ll spend less money over time and avoid the hassle of frequent replacements – ultimately enjoying a high-quality shave while saving money in the long run.

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Best Shampoo for Every Hair Type

Why the Right Shampoo Really Matters

Choosing the right shampoo isn’t just about scent or brand—it’s about giving your hair exactly what it needs. Whether your strands are pin-straight, bouncy with curls, frizz-prone, or colour-treated, the shampoo you use sets the foundation for how your hair behaves and feels every day. Think of it as skincare for your scalp and strands. Once you understand your hair type, selecting a shampoo becomes less of a guessing game and more of a glow-up ritual. Let’s find your perfect match.

Natural Straight Hair

Recommended: Pump Up Shampoo

Straight hair tends to lie flat against the scalp, which can sometimes make it appear limp or oily quicker than other types. Pump Up Shampoo is designed to breathe life into naturally straight strands without weighing them down. It adds body, bounce, and just the right touch of volume to keep your hair looking fresh and full.

Why it works: It lifts at the roots, boosts volume, and maintains your hair’s natural shine without any heavy residue.

In simple terms: Your hair stays clean, bouncy, and shiny—with no flatness in sight.

Slightly Wavy Hair

Recommended: Spa Shampoo

Wavy hair lives in that beautiful in-between world—it’s not quite straight, not fully curly, and often just needs a little help showing off its natural shape. Spa Shampoo offers gentle hydration that brings out the wave pattern while preventing it from getting too heavy or greasy.

Why it works: It balances moisture and enhances your hair’s natural texture.

In simple terms: Soft, defined waves without the fluff or flatness.

Curly and Dry Hair

Recommended: Pure Rose Shampoo

Curly hair craves moisture. Its structure makes it more prone to dryness, so it needs a shampoo that can deliver deep hydration. Pure Rose Shampoo is rich in nourishing ingredients that not only moisturize but also define and soften your curls.

Why it works: It penetrates deeply to hydrate curls, tame dryness, and enhance definition.

In simple terms: Happy, hydrated curls with bounce, not frizz.

Frizzy Hair

Recommended: De-Frizz-It Shampoo

Frizz can be frustrating—especially in humid conditions. Whether it’s weather-related or simply your hair’s natural texture, De-Frizz-It Shampoo helps smooth the cuticle, reduce puffiness, and restore manageability.

Why it works: It targets the root causes of frizz, sealing in moisture and smoothing out rough strands.

In simple terms: Sleek, smooth hair—even on the most humid days.

Chemically Treated Hair

Recommended: Silk Treatment Shampoo

Perms, relaxers, bleach, or any form of chemical processing can leave hair feeling rough, brittle, and vulnerable. Silk Treatment Shampoo is like a spa treatment in a bottle, working to repair damage while restoring softness and resilience.

Why it works: It replenishes lost nutrients and strengthens weakened hair fibers.

In simple terms: Stronger, softer, shinier hair that feels brand new.

Colour-Treated Hair

Recommended: Colour Save Shampoo

If you’ve invested in colouring your hair, you want it to last—and look fabulous for as long as possible. Colour Save Shampoo is specially formulated to lock in colour, prevent fading, and keep tones vibrant between salon visits.

Why it works: It’s gentle on pigments and protects against colour-stripping elements like harsh water and sun.

In simple terms: Longer-lasting colour and salon-fresh shine, wash after wash.

Final Thoughts: Your Hair, Your Rules

Your hair is as unique as you are. The right shampoo can make all the difference in how it looks, feels, and behaves. Start with a formula designed for your hair type, and don’t be afraid to experiment as your needs change—whether it’s seasonal dryness, a new colour, or even just craving a different vibe. Your hair deserves care that’s tailored to it—and you deserve to love every wash day.

Stay fabulous, stay informed—your hair will thank you.

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Frosted Grey Conditioner: Must-Have or Optional?

I want to know if I am using the Frosted Grey Shampoo and the Mint Masque once a week, would it then matter if I am using the Frosted Grey Conditioner or a normal conditioner?

Using the Frosted Grey Shampoo and Mint Masque once a week is an excellent way to keep your hair colour and fresh. Frosted Grey Conditioner would be an excellent complement to the shampoo and mask. This is because the conditioner is specifically designed to act in conjunction with the shampoo and mask to: Improve hair colour and vibrancy, reduce brassy tones and increase moisture and hydration.

Using a regular conditioner may not achieve the same level of colour improvement and toning as the Frosted Grey Conditioner. However, you can continue to use your favourite moisturising conditioner. Keep in mind that it may not be as good at keeping your hair’s colour and tone as the Frosted Grey conditioner.

Colour Vibrancy and Toning
The Frosted Grey Conditioner is your secret weapon for maintaining those icy locks. It’s formulated to work with the shampoo and mask, locking in cool tones, reducing brassiness, and keeping your silver locks radiant.

UV protection (bonus!)
Adding an extra layer of UVA & UVB defence against colour fading caused by the sun. Sun’s not your friend when it comes to vibrant silver!

Moisture balance (for dry hair)
If your hair tends to be on the drier side, you don’t have to ditch your favourite hydrating conditioner completely. Apply a light amount of the Moisture Mask after your regular conditioner to find the perfect moisture and colour care balance.

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I’m considering getting hair colour. Will it suit me?

Choosing a hair colour can be exciting, but you must consider what will match your skin tone and desired look. Here’s what we can talk about to help you choose the right shade:

Skin tone:

  • Cool skin tones sometimes have pink, blue, or red undertones. Cool-toned hair colours such as ash blonde, platinum blonde, auburn, burgundy, or deep brown will most likely enhance your complexion.
  • Warm skin tones typically include yellow, golden, or pink undertones. Warm-toned hair colours such as golden blonde, honey blonde, caramel highlights, copper tones, or warm brown are likely to suit you nicely.
  • If you have neutral skin tone, you’re in luck! You can experiment with both cool and warm tones to find which you prefer.

    Desired Look:

    • Subtly improve your natural hair colour by choosing a shade lighter or darker. We may talk about delicate highlights, lowlights, and balayage for a natural dimension.
    • Are you seeking a significant transformation? We can look into brighter possibilities including as platinum blonde, vibrant red, or even stylish colours like blue or purple.

    Here are some other aspects to consider:

    • Certain hair colours can highlight your eyes! Warm blonde highlights, for example, can brighten hazel eyes, whereas chilly ash tones can make blue eyes stand out even more.
    • Maintenance: Certain hair colours demand more care than others. Bleached blonde hair need frequent cuts and treatments, whilst darker colours with less highlights require less maintenance.
    • Consider your personal style and how the hair colour complements your outfit and makeup.

    This is what I recommend:

    • Bring inspirational photographs! Visual references might assist us grasp your desired appearance and colour preferences.
    • Let’s perform a strand test! This allows us to test how a certain hair colour will look on your natural hair and skin tone before committing to a full head of colour.

    By taking all of these elements into account, we can collaborate to find the ideal hair colour that suits your skin tone, completes your chosen style, and leaves you feeling confident and wonderful!

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    Hair Care

    General:

    • How often should I wash my hair? (This depends on hair type and activity level, typically 2-3 times a week)
    • What type of shampoo should I use? (Depends on hair type, clarifying for oily, hydrating for dry, sulfate-free for gentle cleansing)
    • Do I need to use conditioner? (Absolutely! Apply to mid-lengths and ends for moisture and manageability)
    • How can I prevent split ends? (Regular trims, heat protectant, avoid brushing dry hair excessively)

    Styling:

    • How can I achieve beachy waves? (Braiding damp hair, using a diffuser)
    • What’s the best way to style curly hair? (Diffusing, using minimal heat)
    • How often should I use heat styling tools? (Minimally, always with heat protectant)

    Product and Maintenance:

    • What kind of hairbrush should I use? (Wide-tooth comb for detangling, boar bristle brush for smoothing)
    • Are there any products I can use to style my hair without heat? (Mousse, hairspray, styling creams gels)
    • How often should I get trims? (Every 6-8 weeks to remove split ends)
    • What are some good home remedies for healthy hair? (Balanced diet, Adequate hydration, and scalp massages)
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    What would you recommend for strengthening my dry, brittle hair?

    Use a protein treatment: This will add proteins to the hair shaft, which can help to fill in any gaps or cracks that have been caused by damage. This can make hair stronger, more elastic, and less prone to breakage.

    Use a moisturizing mask: Protein causes the hair to feel hard to the touch, it is best to combine the protein treatment with some moisturising (softening) treatments. This will help to hydrate your hair by adding moisture to the hair shaft. This can make hair softer, smoother, and shinier.

    Use a heat protectant: Heat can also cause dry, brittle hair by stripping the hair of its natural oils and moisture. When heat is applied to hair, the cuticle (the outermost layer of the hair) can become damaged, which can lead to hair becoming dry and brittle.

    Avoid washing your hair too often: Washing your hair too often can strip it of its natural oils, leaving it dry and brittle. Aim to wash your hair no more than twice a week. Use a gentle shampoo and conditioner: Harsh shampoos and conditioners can further damage dry, brittle hair. Look for products that are sulfate-free and contain moisturising ingredients.

    Get regular trims: Split ends can make hair look dry and damaged. Getting regular trims will help to remove split ends and keep your hair looking healthy.